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Front Desk Agent

March 18, 2014 - May 18, 2014
Location:Santa Cruz, CA
Exempt/Non-Exempt:Non-Exempt
Benefits:uniform, hotel room discounts
Employment Type:Part Time
Department:Front Office
Description:The Best Western All Suites Inn is seeking a Front Desk Agent to join our team. Our ideal candidate will be an individual creative enough to host our lobby area and to work as part of our Guest Service team to meet our guests needs; this individual must be able to multi-task and be willing to go above and beyond to exceed our guests’ expectations.

The Best Western Plus All Suites is owned and operated by BPR Properties, a small family owned and oriented company focusing its efforts in Northern California. We operate a variety of full and limited service hotels which include branded and independent boutique properties.

We’re looking for someone with a positive attitude, that understands how to read people, is very outgoing, energetic, a team player, and has a great personality and wonderful smile.

The shift hours are from 7am – 3pm and 3pm – 11pm, may include weekend work & holidays and shift days & hours may vary. This is a part-time position.
Duties:This job entails the functions of a front desk agent, concierge, lobby greeter and whatever else it takes to keep our guests happy including check in, check out, answering the telephone, greeting guests, taking reservations, resolving guest complaints and having effective communications with guests and staff.
Qualifications:2+ years previous hotel experience is wanted, but not required. Experience working with a Best Western hotel is preferred. Excellent customer service skills are a must, good computer skills too. Candidate must be able to lift up to 50lbs and stand for an 8 hour shift. Candidate must be able to communicate effectively in English in person and on the phone. Candidate must be 18 years of age or older. Candidate must have proof of eligibility to work in the United States, and be able to pass a drug test & background check.


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